Monique Richardson

Monique was the keynote speaker at our recent property management conference, where we had over 160 delegates. The audience absolutely loved her and she received nothing less than a 10/10 in our follow up survey. She was engaging, fun, interactive and educational. She built an immediate connection with the audience and got everyone involved and participating with such ease. She was also extreme professional in the lead up to the event, taking time to get to know our business, our goals and objectives. That pre-work really shone through in her presentation. Definitely the highlight of the day!!!

As soon as I saw Monique, I knew we had hit the jackpot. Through Monique’s skills and experience we have developed a culture that emphasises people and gives us the best opportunity to provide exceptional service in every interaction with every customer at every event.

We engaged Monique Richardson to develop and lead the CX segment of Golf Business Forum \ PGA Expo. We were delighted with the outcome.

At the early stages of planning for the CX segment, Monique was new to golf. By the time Monique had prepared and delivered her keynote address, facilitated an expert panel, and liaised with many attendees, she had become deeply involved in golf, and is now starting to play our great game.

Monique thoroughly responded to the brief and immersed herself in understanding the nuances of golf business. Monique even undertook coaching lessons to understand the challenges faced by professional coaches! The result was fantastic, and specifically targeted to our audience. I strongly recommend Monique for any CX keynote, speaking, leadership, training and
expertise.

Monique demonstrated a clear expertise in the areas of service leadership, customer service and managing difficult customer behaviour. Not only is Monique an expert on the subject matter, she is a brilliant facilitator. Monique is engaging, has a wonderful sense of humour and is incredibly passionate about the topics. We received positive feedback from all participants. “I also appreciate Monique's ability to tailor her approach to our business needs. Her flexibility demonstrates a true partnership relationship. I have learned a lot from Monique and strongly recommend her to any business looking to uplift their customer service capability.