Victor Dominello

Victor Dominello is a globally recognised leader in public sector transformation
and a pioneer of secure, citizen-focused digital identity. As the former NSW
Minister for Customer Service and Digital Government, he led landmark digital
reform initiatives, including one of the world’s first fully digital driver licences.
His work in creating trustworthy, tech-enabled services earned him a place on
the Okta Identity 25 list of global visionaries, with his image featured on the
Nasdaq Tower in New York’s Times Square.

Today, Victor is CEO and Co-Founder of the Future Government Institute and
advises governments and organisations globally on digital identity, service
modernisation and public sector reform. He was appointed to the UK
Government’s independent Digital ID Advisory Group, contributing strategic
insight on the development of an inclusive, useful and trusted digital identity
system. He also holds several influential roles, including Chair of the Services
Australia Independent Advisory Board, Senior Advisor to the Tony Blair
Institute for Global Change, and Professor at the University of New South
Wales, where he leads the UNSW-UTS Trustworthy Digital Society Hub

Victor Dominello is a globally recognised leader in public sector transformation and a pioneer of secure, citizen-focused digital identity. His work in creating trustworthy, tech-enabled services earned him a place on the Okta Identity 25 list of global visionaries, with his image featured on the Nasdaq Tower in New York’s Times Square.

Key Career Highlights

• Former NSW Minister: As the former NSW Minister for Customer Service and Digital Government, a world-first role, Victor led landmark digital reform initiatives. He was responsible for one of the world’s first fully digital driver licences, now used by more than 85% of eligible citizens and achieving a 94% satisfaction rating.

• Global Advisor: Through his role as Co-Founder of ServiceGen, Victor advises the World Bank on national digital identity and verifiable credentials.

• UK Government Digital ID Advisory Group: Victor was appointed to the UK Government’s independent Digital ID Advisory Group, contributing strategic insight on the development of an inclusive, useful and trusted digital identity system.

• Leadership Positions: Victor holds several influential roles, including Chair of the Services Australia Independent Advisory Board and Senior Advisor to the Tony Blair Institute for Global Change. He is also a former Director of the Tech Council of Australia, contributing to its mission to strengthen Australia’s tech sector.

• Academic and Research: Victor serves as a Professor at the University of New South Wales, where he leads the UNSW-UTS Trustworthy Digital Society Hub.

Current Focus

Today, Victor is the CEO of the Future Government Institute, a global hub for leaders working on the next era of governance. He is a sought-after speaker and advisor to governments and organisations worldwide on service modernisation, helping them deliver measurable results and public value.

He was recently invited to the Treasurer’s Economic Reform Roundtable to participate in the session on “Efficient and high-quality government services, spending and care”.